Frequently asked questions.

Smart Ocean X is a maritime operations platform that connects pilotage scheduling, navigation, risk assessment, and regulatory compliance into one governed lifecycle system. It integrates with existing port systems rather than replacing them, providing a single operational picture for pilots, ports, and regulators.

Smart Ocean X is built for marine pilots, port authorities, harbour masters, vessel traffic services, and maritime regulators. Anyone involved in pilotage operations and port coordination benefits from having scheduling, navigation, compliance, and communication on one connected platform.

It replaces paper-based and spreadsheet-driven processes like the Master Pilot Exchange with a digital, auditable workflow. Beyond that, it can replace as much or as little as you are comfortable with. Step by step, at your pace. Or use it purely as a connectivity layer that ties your existing systems into one governed platform.

Typically 10 to 12 weeks from kickoff to go-live. The first three weeks cover platform configuration for your port, routes, and regulations. Weeks four through six run Smart Ocean X in parallel with your existing systems, with zero disruption. Training follows, and then full operational handover. You keep running throughout.

Yes. Smart Ocean X is fully functional for up to two weeks without internet connectivity. This is critical for pilots operating offshore, in remote anchorages, and in areas with poor or no network coverage. Data syncs automatically when connectivity returns.

Smart Ocean X is designed to comply with IMO Resolution A.960(23) on pilotage, the IMPA Master Pilot Exchange standards, SOLAS Chapter V requirements, and MSQ PRIP regulations. Compliance is built into the operational workflows, not bolted on after the fact.

Tidal predictions are accurate to plus or minus 0.01 metres. Under-keel clearance calculations factor in real-time tidal data, vessel-specific parameters, and route conditions. Six-layer nautical charts provide the navigational context for every pilotage operation.

Yes. The platform is built for multi-port, multi-tenant operations. Add a new port without starting from scratch. Same platform, same workflows, configured for local regulations, routes, and conditions. Each port maintains its own data sovereignty while sharing a common operational standard.

Smart Ocean X was founded by Captain Henry Fatiaki, a Master Mariner and marine pilot with over 20 years on the bridge, and Stefan Sichert, a technology leader with 25 years building enterprise platforms. The company is independent and founder-led, with maritime as its sole focus.

Visit our free consultation page or use the form on the homepage. We analyse your current operations and show you where time, money, and risk are leaking. You leave with actionable insights whether you work with us or not. We typically respond within one business day.